Placing an Order

How do I place an order at magicworld.ae?

  • Placing an order at magicworld.ae really couldn’t be easier – simply register on our site using our quick and easy registration process, and you’re ready to go!

How do I know if a product is in stock?

  • We hate to see you disappointed so we do our very best to ensure that our products are always in stock. In the event that an item goes out of stock, we’ll make sure we tell you on the product page so you don’t get a nasty surprise at the checkout!

Can I place an order over the phone?

  • At the moment you can only place orders online. However, our team are working super hard to make telephone ordering a possibility in the near future…watch this space!

What if I change my mind after the order has been placed?

  • We all change our minds from time to time. If you change your mind about a product after you’ve placed your order, simply get in touch with our customer service team and they’ll take it from there.
  • Can I completely cancel my order?
  • If you decide to cancel your order, please contact us as soon as possible. Your order can only be canceled before it is prepared for shipping or collection.

Will I receive confirmation that my order has been successfully placed?

  • Of course! We make sure we keep you fully informed throughout the ordering process. As soon as your order has been processed, we’ll send you an email confirming all the order details.

Why do you need my details when I make an order?

  • We value your privacy and we’ll never ask for any information from you unless it is absolutely essential. The information we take from you during the registration and purchase process ensures that we can deliver your order to you quickly, efficiently, and accurately. You can rest assure that we never store any sensitive information on our systems – that’s a promise!

How does a pre-order work?

  • Some products are on pre-order. To pre-order these products simply add to bag and proceed with checkout. The release date is the scheduled date on which the product is available in our stores in the UAE. This date is provided by our suppliers and is subject to change without notice. Once you place the pre-order, your card will be charged and your product will be reserved as soon as we receive the stock, on or after the release date. You will receive an order confirmation by email right after you finish your transaction. As soon as your product is with us, you will receive a notification by email and SMS.

Payment methods

What are my payment options when I place an order online?

  • We want to make ordering and paying for your purchase as quick and easy as possible. We accept all major bank cards, and you can even choose to pay “Cash on Delivery” or choose to pay using your Loyalty dots.

Can I pay using my Paypal account?

  • Yes you can.

Can I pay using a credit card that was not issued in the UAE?

  • You can pay using any credit card issued in GCC

Why have I received multiple text messages from my bank? / Why was I charged twice for my order?

  • When you place an order with us we will request your bank to authorize the amount. This is simply when the funds are placed on hold! Once we process your order, we will capture the funds. You may receive multiple text messages from your bank if you placed an order for two different pickup locations, an item is out of stock, or gotten a pre-order item. This is because we have to take multiple authorizations for your order, but don’t worry we only capture the total amount of your order!

Can I change my card details after the order has been placed?

  • We’re afraid not. Once you’ve placed an order, you cannot change the card details or the payment option.

Delivery & shipping costs

What countries do you deliver to?

  • We only deliver within the UAE.

What are the standard delivery charges in the UAE?

  • When you place your order, we’ll let you know exactly how much the delivery charge will be (if applicable. Some orders are eligible for free delivery, if this is the case, the cost will appear as 0)

Will there be a charge for collecting my order from a store?

  • Absolutely not! Our pick up in store service is absolutely FREE.

Can I get my order delivered to my office?

  • You most certainly can! We can deliver to any address of your choice, as long as it’s within the UAE.

Can I choose what time my order arrives?

  • You sure can! Once our delivery partner Aramex gets in touch with you to arrange your delivery, you’ll be able to select your preferred delivery time.

Returns & refunds

What is your Exchange / Refund policy?

  • Magic World Management will Exchange / Refund any product provided the following 4 conditions are met:
    • The product is accompanied by the original receipt or order confirmation
    • The product is sealed and in its original condition.
    • The product is exchanged or returned within 30 days from the date of purchase.
    • The product is exchanged with another product of the same or higher value in which case the difference should be settled.
    • * Products deemed to be defective are subject to after service repairs, repair work range from 10 to 21 business days from the date that they are handed in to Magic World.

Can I return my order if I change my mind?

  • If you change your mind about any order on our site, you can return the product to your nearest Magic World providing they meet with the terms of our Exchange / Refund policy.

Can I change my shipping address after I check out?

  • Yes, you can contact our customer service team to update your address details prior to dispatching your order.

Can I change or cancel an order?

  • Yes you can, simply contact our Customer Service team let them know that you would like to change or cancel an existing order and they will take care of the rest for you. Please be aware that you can only update the order before it is shipped or prepared for collection.

Can I track the progress of my order?

  • Yes, once your package has been shipped, we will send you your tracking information so you know when to expect your order.

Repairs & replacements

If my product is damaged will you arrange for it to be repaired?

  • All products that are within the warranty period will be repaired according to the T&Cs. If your product is out of warranty, we will be happy to arrange for it to be repaired however a fee will be applicable.

My product has arrived damaged – can I get a replacement?

  • We take extra care to ensure that your product reaches you in the best possible condition, so if it doesn’t, we need to know about it. If your item is damaged when it arrives, please let us know within 24hours of receiving it by contacting our customer services team or visiting your closest Magic World customer service counter.

My Account

What information is held within my account?

  • The following information can be found within your account:
    • your profile
    • your orders history
    • your payment details
    • your address book

How do I create an account with you?

  • Setting up an account with us is quick and easy – simply visit magicworld.ae and follow the easy steps to register.

I’ve forgotten my password – what should I do?

  • If you’ve forgotten your password, don’t panic, it happens to the best of us! To reset your password, simply follow the step-by-step instruction on our “Forgot your password” tab. We’ll then send a link to your registered email account, follow this link and you’ll be back up and running in to time at all.

How do I update my details once I have created an account?

  • You are completely in control of your account and your personal details. If you need to update your personal details, change your password, or updated your email address, simply head over to your profile page and follow the on-screen instructions.

Why should I create an account?

  • When you create an account with us, you will immediately become a member and start earning points.